Shipping Policy

At Sara Ali Cosmetics, we are committed to delivering your beauty essentials quickly and securely across the United Arab Emirates.

• We deliver to all Emirates within the UAE.

• Orders are processed within 1–2 business days after payment confirmation.

• Standard delivery typically takes 1–3 business days, depending on your location.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has been shipped, you will receive a confirmation email or SMS with your shipment details, where available.

• Please ensure that your shipping address and contact information are accurate before placing your order. We cannot guarantee changes once an order has entered the processing stage.

• If our delivery partner is unable to contact you or deliver your order after multiple attempts, the order may be returned to us. Additional delivery charges may apply for re-delivery.

• Shipping fees, if applicable, will be displayed at checkout before payment.

Return & Refund Policy

Due to the hygienic nature of cosmetic and personal care products, Sara Ali Cosmetics does not accept returns or exchanges on products that have been opened, used, or tampered with.

Returns or replacements are only accepted in the following situations:

• You received a damaged product.

• You received the wrong item.

• Your order arrived with a manufacturing defect.

To request a return or replacement:

• Contact our customer support within 48 hours of receiving your order.

• Provide your order number along with clear photos of the product and packaging.

• The product must remain unused, unopened, and in its original packaging.

For any questions regarding shipping, returns, or your order, please contact our Customer Support team. We are always happy to assist you.